If the goods supplied to you are incomplete/incorrect or physically damaged then you should notify us via email within 72 hours of receipt. Failure to notify us with 72 hours of receipt will result in the determination that any physical damage occurred whilst in your care and that the goods were supplied correctly and in full.
At the time of return, you must quote the order number of the goods purchased and you will be issued a Return Material Authorisation (“RMA”) which shall be valid for a period of thirty days . All Products being returned under warranty must have been issued with a valid RMA number. Any goods received by us without a valid RMA number will not be dealt with but stored until we receive the required information. RMA will be generated once you have contacted us with regards to your return.
For returns due to damage or suspected faults, we will arrange for collection at our cost within the first month after receipt or as extended by your warranty provision. Where collections are arranged by us, you still have a duty of care to ensure the Products are packaged sufficiently, for the type and value of goods being returned.
You must return the Product to us immediately with the original documentation, software and accessories in the same condition in which you received them . You have a legal obligation to take reasonable care of the Products while they are in your possession.If you fail to comply with this obligation, we may have a right of action against you for compensation. We will not be liable for loss or damage whilst in transit to our address
Due to the nature of the goods supplied, we recommend original packaging is used. Where you use your own packaging, liability for the cost of repairing damage resulting from inadequate packaging rests with you. We will only confirm that the item has arrived back to us in a satisfactory condition once we have opened and inspected the item.
We test every single return. If a returned item is found not to be faulty by our test center we will return the item to you and you will be charged a minimum charge of £12.00 to cover the cost of testing, you will also be liable for the cost of the collection and re-delivery postage. Items will not be returned without payment of these charges. In the event where payment has not been made within 21 days of notification of the no fault found charge, the goods shall be disposed of without any liability to the Seller.
In the event of returning an unwanted product, you must return the product in the same condition in which you received them, and at your own cost and risk while ensuring that the Products are packaged appropriately.